We source our products from international brands which have certifications and quality marks, ensuring that we deliver only the best and most reliable, to our customers.

There may be occasions when items are out of stock due to overwhelming demand for them. When that happens, we will get in touch with you and advice the next earliest available delivery date.

All prices stated are inclusive of GST.

Standard delivery is free for orders of SGD150 or more. Orders below SGD150 incur a standard delivery fee of SGD15.

The following destination surcharges apply in addition to any applicable standard delivery fee, regardless of order amount:

• Jurong Island: SGD50.
• Sentosa: SGD15.

Delivery to Pulau Ubin is currently unavailable.

Subject to stock availability, orders placed before midday (12pm) are usually dispatched within the next 2–5 working days. This timeframe refers to dispatch, not arrival.

Delivery timings as follows:
Monday to Friday, Delivery: 10am - 6pm

Saturday, 9am - 1pm

Please indicate your preferred delivery schedule at checkout and we will do our best to accommodate. Preferred dates and times are subject to availability and cannot be guaranteed. If delivery cannot be arranged at your preferred time, our staff will contact you to arrange for the next best alternative.

If you require delivery sooner than our standard schedule, please indicate this at checkout or contact us to check availability. An additional SGD30 surcharge applies if your request can be accommodated. Sooner-than-standard delivery is subject to stock and delivery availability. A request does not guarantee an earlier delivery.

For delivery outside Singapore, please contact us at enquiry@pinkpharm.com before placing your order to discuss availability, delivery arrangements and applicable charges.

Almost invariably, our products arrive in pristine condition that matches our customers’ expectations. So, in the very unlikely event your product should arrive damaged or faulty, please let us know within 48 hours and we’ll gladly send you a replacement.

If you’re returning your order for any other reason, do contact us at enquiry@pinkpharm.com to state the reason for the return and we will see how we can best accommodate. Purchases for return need to be in their original packaging and transport fee will apply.