Terms + Conditions

1. How you can make a difference
A portion of our proceeds will go towards helping the less fortunate in Singapore. Working in partnership with Volunteer Welfare Organisations, PinkPharm will make medical consumables contributions to needy families in Singapore. Every purchase you make with PinkPharm will thus go a long way towards helping others in our society.


2. Our Products

We source our products from international brands which have certifications and quality marks, ensuring that we deliver only the best and most reliable, to our customers.


3. Our Delivery

LOCAL DELIVERIES

We make our deliveries twice a day:
Monday to Friday , Morning Delivery: 9am ~ 1pm
Monday to Friday , Afternoon Delivery: 1pm ~ 5pm

Please indicate your preferred delivery schedule at checkout and we will do our best to accommodate. If delivery cannot be arranged at your preferred time, our staff will contact you to arrange for the next best alternative.

Subject to stock availability, orders made before mid-day (12pm) are usually dispatched within the next 2-5 working days. Delivery charges for order value of $150 and more will be waived. Otherwise, transport fee of $15 will apply.

If you’d like your products sooner than the standard delivery times, please indicate at checkout to request for this service. Please note that an additional transport fee of $30 will apply. 

Additional delivery charges of $15 will also apply for offshore locations (Jurong Island, Pulau Ubin or Sentosa) irrespective of order amount.

 

INTERNATIONAL DELIVERIES
For international deliveries, please contact us at enquiry@pinkpharm and we will work out the best available rate and option for you!


4. Stock Availability

There may be occasions when items are out of stock due to overwhelming demand for them. When that happens, we will get in touch with you and advice the next earliest available delivery date.


5. Goods and Services Tax - GST

All prices stated are inclusive of GST.


6. Payments

We accept all major credit cards such as American Express, Mastercard and Visa via Paypal - a secure and trusted online payment provider.

When you place an order online, an order confirmation e-mail will be sent to you.


7. Our Return Policies

Almost invariably, our products arrive in pristine condition that matches our customers’ expectations. So, in the very unlikely event your product should arrive damaged or faulty, please let us know within 48 hours and we’ll gladly send you a replacement.

If you’re returning your order for any other reason, do contact us at enquiry@pinkpharm.com to state the reason for the return and we will see how we can best accommodate. Purchases for return need to be in their original packaging and transport fee will apply.


8. Privacy

We are committed to protecting our customer’s privacy. The information that you have provided is used to allow us to create a better shopping experience for you. We will not sell or disclose your information to any unaffiliated third parties unless required by law.


9. Newsletter and Mailer Sign Up

By agreeing to sign up to receive newsletters and mailers on promotions, you will receive emails regarding product discounts, medical news, promotions and happenings in PinkPharm’s outreach to the public.

If you would like to unsubscribe for the service, please do drop us an email at enquiry@pinkpharm.com and we will unsubscribe you from future email distributions.

 


Should you encounter any difficulty ordering online, please contact us at enquiry@pinkpharm.com